Cancellation Policy

We strongly recommend that you consider purchasing traveller’s insurance for your trip. Tour programs that are cancelled shall be subject to cancellation charges as follows depending on how close to the arrival date to Bhutan that the cancellation is done:

Cancellation Policy before the beginning of the Tour

Within 30 days : No cancellation fee
Within 21 days : 10% cancellation fee of the full daily rate
Within 14 days : 15% cancellation fee of the full daily rate
Within 7 days : 30% cancellation fee on the full daily rate
Less than a week Cancellation without notice : 50% cancellation fee of the full daily rate
After arrival in Bhutan : No refund of tour costs


Refunds
If you need to cancel your trip due to unavoidable circumstance, we make sure that you refund amount is processed immediately. The refund amount will be wired to your bank account and might take 3-4 week at the most.

Delays
If you cannot fly to Bhutan on the right schedule or date, you become entitled to receive a refund on the number of days stranded at Druk Air destinations. Delays in departure of visitors from Bhutan due to weather conditions or technical problems, Druk Air will pay for your meals, hotel stay and transport to/from the airport. Under this circumstance, the client is not liable to any expenses.

Druk Air Cancellation and Refund Policy
For travel in the month of March, April, May, September, October and November:
• 100% refund permitted for tickets cancelled more than 31 days from date of travel however documentation charges of US$ 25 and service charge of INR 500 applicable.

• 50% refund permitted for tickets cancelled between 30 to last 11 days from date of travel however documentation charges of US$ 25 and service charge of INR 500 applicable.

• 25% refund permitted for tickets cancelled between 10 to last 4 days from date of travel however documentation charges of US$ 25 and service charge of INR 500 applicable.

• No refund for tickets cancelled within 4 days from the date of travel.

• No refund for tickets cancelled on medical grounds.

• Cancellations should reach us in writing by 1530 hrs. On any working day failing which cancellation shall be treated as received on next day.

For travel in the month of January, February, June, July, August and December:
For fully unutilized tickets, refund charges apply as below:
• 100% refund permitted for tickets cancelled more than 72 hrs from date of travel however documentation charges of INR 1250 and service charge of INR 500 applicable.

• 50% refund for tickets cancelled within 72 hrs. From the date of travel as the same shall be treated as NO SHOW.

• If passenger under NO SHOW wishes to travel at a later date within the ticket's validity period (usually 14 days from first leg journey) and does not claim for refund, there shall be a rebooking charge of US$ 50 + INR 500 service charge by the agency.

• Cancellations should reach us in writing by 1530 hrs. On any working day failing which cancellation shall be treated as received on next day.

Reschedule / date change charge:
• US$ 10 + INR 500 agent's service charge for every flight rescheduled more than 96 hrs. prior to date of travel (a return flight shall have double penalty).

• US$ 25 + INR 500 agent's service charge for every flight rescheduled less than 96 hrs. prior to date of travel (a return flight shall have double penalty).

• No charge for business class.